Frequently Asked Questions

Got queries about trading? Or transactions? Get answers to all your questions about Wimo in one place!

1. Trading

 
Questions related to events and source of closure

open iconIs Wimo an exchange?
Yes! Wimo is an exchange that offers trading on opinions. Wimo allows users to capitalize on their opinions and hedge their risks. Wimo presents a fun and casual way of trading on real life events.
close iconAre there any commissions on my profits?
Yes, Wimo charges a commission of 10% on the profits you earned through the trade. So if you won ₹ 30 on an event, Wimo charges ₹ 3 on the profits and not on the winnings.
close iconCan I suggest new categories of events? How?
Currently Wimo doesnt allow users to suggest events. However we are considering adding this feature soon.
close iconHow are the prices for Yes and No decided on the event?
Wimo will list an event with an initial trading price for Yes and No. After that, the prices fluctaute based on the market sentiments.
close iconAre there any limits on traded amount on the platform?
Wimo allows users to trade upto ₹ 25,000/- across all events. The limit on the traded amount per event is ₹ 9,500/-

2. Settlement

 
Issues related to commissions or incorrect settlement.

open iconEvents are settled on what basis? What if two different sites have different opinions on the event outcome?
While listing the event, the source of result outcome would be listed too. Wimo will consider the same source for settling the event.
close iconWhat if the event got settled incorrectly?
No worries, Wimo will refund or add the funds back to your account based on the corrected outcome.
close iconWhat if my contracts never matched before event settlement?
Unmatched contracts will be cancelled and the funds would be refunded back to your wallet.

3. Payments

 
Questions related to adding cash on the platform.

open iconHow long does it take for the add cash to show up in my account?
Most transactions get confirmed with 1-2 hours. If the cash is not available, go to Wallets and view the transaction, else check with the bank.
close iconIs there any charge on adding money to the account?
None. There is no fee while recharging your account.
close iconWhat is the maximum amount I can recharge my account with?
You can recharge your account for upto ₹ 1,000/- per transaction.
close iconWhat are the allowed payment modes?
We allow adding cash through UPI, Wallets, Bank Accounts and Credit/Debit Cards.

4. Withdrawals

 
Questions related to withdrawing money from the platform.

open iconI am unable to withdraw my entire balance, why?
You can withdraw all your winnings from the app. Promotional balance or rewards can not be withdrawn.
close iconHow can I withdraw money from my account?
You can browse to the Account & Withdraw Earnings section to withdraw money from your account.
close iconI havent received the withdrawal money in my account but my withdrawal request was confirmed.
Sometimes the transactions can take 1-2 hours for them to get confirmed. You can check the status again later.
close iconWill I be charged for withdrawing money?
No, we dont charge any amount during the withdrawals.
close iconI havent received the withdrawal money in my account but my withdrawal request was confirmed.
Sometimes the transactions can take 1-2 hours for them to get confirmed. You can check the status again later on the app.